Job Description
Join our dynamic customer service team as a Night Shift Representative in sunny San Diego! We're seeking dedicated professionals to provide exceptional support during evening hours. This is an immediate-start position offering competitive pay, comprehensive training, and a supportive work environment. Ideal candidates thrive in fast-paced settings and are passionate about resolving customer inquiries with excellence.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service-related inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Maintain high customer satisfaction scores and service metrics
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and multitasking
- Positive attitude under pressure
- Available for immediate start