Job Description
Join our dynamic Memphis team as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and immediate start in a vibrant downtown setting. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to grow with us.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify upsell opportunities to enhance customer satisfaction
- Adhere to company protocols while maintaining a 95% customer satisfaction rate
- Participate in ongoing training to refine service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market context
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with Southern US cultural awareness
- Ability to multitask in high-pressure environments with minimal supervision
- Flexibility to work evenings/weekends during peak seasons