Job Description
Join our award-winning customer service team in Long Beach! We're urgently hiring energetic individuals to deliver exceptional support to our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive training, and career advancement in a dynamic coastal environment.
What We Offer:
- Competitive hourly wages plus performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Paid training and ongoing professional development
- Flexible scheduling options
- Modern downtown workspace with ocean views
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM system within SLA timeframes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly customer satisfaction and resolution metrics
- Participate in weekly performance improvement workshops
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent required (college preferred)
- Minimum 1 year customer service experience in call center environment
- Proficient in typing (40+ WPM) and multi-tasking
- Strong conflict resolution and de-escalation abilities
- Fluent in English and Spanish (bilingual candidates strongly preferred)
- Available for flexible shifts including weekends/holidays
- Valid California driver's license (for occasional off-site duties)
- Pass background check and drug screening