Job Description
Join our award-winning customer service team and make an immediate impact! GlobalConnect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in the Washington, DC metropolitan area. We offer full-time positions with competitive benefits and career growth opportunities. If you thrive in dynamic environments and possess outstanding communication skills, we want you to start immediately and help us redefine customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using multi-channel communication systems and CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve escalated customer concerns
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends as needed