Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Fort Worth! We're seeking empathetic professionals to deliver exceptional support from home while contributing to our innovative tech solutions. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling in a virtual-first culture that values your growth and work-life balance.
Why Nexus? • Industry-leading training program • Career advancement opportunities • Paid time off and holidays • Health/dental/vision insurance • 401(k) with company match • Home office equipment stipend
Responsibilities
- Handle 50-70 customer interactions daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in weekly coaching and training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Quiet home office with reliable high-speed internet
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Texas residency required for tax purposes