Job Description
Join our award-winning customer experience team at NexusConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. This full-time, immediate-start role offers competitive compensation, comprehensive benefits, and career advancement opportunities in Seattle's thriving tech hub. Be part of a company that values your growth and prioritizes employee well-being.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and is committed to resolving customer inquiries with empathy and efficiency. Enjoy a modern downtown workspace, flexible scheduling options, and access to ongoing professional development programs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with average response time under 90 seconds
- Resolve billing, technical, and account-related issues using CRM systems and knowledge bases
- Document interactions and update customer profiles in Salesforce with 100% accuracy
- Collaborate with technical support teams to troubleshoot complex product issues
- Meet/exceed monthly KPIs including customer satisfaction scores (CSAT) and first-contact resolution
- Participate in daily team huddles and quarterly training sessions
- Identify process improvement opportunities and contribute to team-wide initiatives
Qualifications
- Minimum 1 year customer service experience in B2B or SaaS environment
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral or clear accent
- Ability to multitask across digital channels while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including evenings/weekends as needed
- Must pass background check and pre-employment skills assessment