Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. This role offers career growth opportunities in a dynamic, tech-forward environment. Enjoy competitive benefits, flexible scheduling options, and a collaborative workplace culture focused on employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems and document all interactions
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Adhere to service level agreements and quality metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- US work authorization required