Job Description
Join our elite customer service team and become the voice of excellence! Alpine Customer Solutions is seeking dedicated Night Shift Customer Service Representatives in Albuquerque to deliver exceptional support to our clients. We offer comprehensive paid training, competitive compensation, and a supportive environment for career growth. Enjoy flexible scheduling with our night shift hours while making a meaningful impact on customer satisfaction.
What We Offer:
• Fully paid 4-week training program
• Night shift differential pay ($3/hour bonus)
• Comprehensive health benefits after 60 days
• Career advancement opportunities
• Modern, collaborative workspace
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical issues, and service features
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Maintain performance metrics including CSAT and resolution targets
- Participate in continuous improvement initiatives
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office and CRM platforms
- Flexible availability for night shifts (10 PM - 6 AM)
- Strong problem-solving and de-escalation abilities
- Must pass background check and drug screening