Job Description
Join our award-winning customer service team in Los Angeles! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. As a cornerstone of our operations, you'll resolve inquiries with empathy and efficiency while representing our brand's commitment to excellence. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment that values growth and work-life balance. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical and billing teams to resolve complex issues
- Meet/exceed performance metrics for call volume, resolution time, and satisfaction
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a call center or retail environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills and multilingual ability (Spanish/English required)
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with attention to detail
- Passion for customer advocacy and conflict resolution