Job Description
Join our award-winning customer service team in Oklahoma City and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences that build lasting customer relationships. Enjoy comprehensive benefits, career growth opportunities, and a collaborative work environment. Participate in our exclusive hiring event on October 15th!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and product knowledge databases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve escalated customer concerns
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or call center environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities and conflict resolution expertise
- Flexibility to work evenings/weekends during peak seasons