Job Description
Join Nexus Solutions as a Customer Service Representative in Seattle! We're seeking motivated individuals for our entry-level positions with comprehensive paid training. Launch your career in customer support with industry-leading benefits and growth opportunities. No experience required – we provide all the tools you need to succeed!
Our Seattle office offers a vibrant work environment with competitive compensation, health benefits, and professional development programs. Ideal for recent graduates or career changers looking to enter the customer service field.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic computer proficiency
- Strong problem-solving abilities
- Ability to work flexible shifts
- Customer service mindset (previous experience a plus)
- Must pass background check
- Authorized to work in the US