Job Description
Join our award-winning customer service team in Chicago and become the voice of innovation! Nexus Solutions Inc. is urgently hiring dedicated Customer Service Representatives for immediate start in our downtown headquarters. As a vital link between our clients and cutting-edge technology solutions, you'll deliver exceptional experiences while advancing your career in a dynamic, growth-oriented environment.
We offer industry-leading training, flexible scheduling, and performance-based bonuses. Perfect for detail-oriented communicators seeking fast-paced opportunities with upward mobility. Don't miss this chance to join a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex technical issues using CRM systems and knowledge databases
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with technical teams to escalate unresolved issues and implement solutions
- Meet/exceed KPIs including CSAT scores, resolution rates, and response times
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in tech/financial sectors
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication with neutral accent
- Ability to multitask in high-pressure environments while maintaining composure
- Basic technical troubleshooting knowledge for software/hardware issues
- Availability for evening/weekend shifts as needed