Job Description
Join our dynamic team at TechConnect Solutions! We're seeking passionate Chat Support Specialists for weekend shifts in Fort Worth, TX. Be the digital face of our brand, resolving customer inquiries with empathy and precision. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. No experience required—comprehensive training provided!
Responsibilities
- Deliver exceptional customer support via live chat across multiple platforms
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed documentation of customer interactions
- Collaborate with team members to resolve complex cases
- Adhere to SLAs for response time and resolution metrics
- Continuously update product knowledge through training modules
- Identify and escalate recurring issues to product teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Strong written communication and problem-solving skills
- Ability to work independently in a remote setting
- Weekend availability (Saturday/Sunday, 8am-8pm)
- Proficiency with CRM systems (Zendesk/Salesforce)
- Customer service experience or technical support background