Job Description
Join ConnectServe Solutions at our exclusive hiring event for entry-level call center professionals in Ohio! We're seeking motivated individuals to deliver exceptional customer experiences for Fortune 500 clients. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Our Columbus facility offers modern amenities and a vibrant workplace culture. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (handle time, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (evenings/weekends)
- U.S. work authorization required