Job Description
Join our award-winning team as a Customer Service Representative in Tampa, FL! We're urgently hiring passionate individuals to deliver exceptional local support and drive customer satisfaction. This is your chance to launch a rewarding career with immediate start and competitive benefits including health insurance, paid time off, and growth opportunities. Work in a dynamic, inclusive environment where your voice matters and your contributions are valued. No experience? No problem! We provide comprehensive training to set you up for success. Apply today and become part of Tampa's most trusted customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system while maintaining accuracy
- Collaborate with cross-functional teams to improve service quality and processes
- Meet performance metrics including call handling time and customer satisfaction scores
- Document interactions and maintain detailed customer records in compliance with policies
- Identify opportunities to enhance customer experience and proactively suggest improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience (fresh graduates encouraged to apply)
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office and CRM software (training provided)
- Strong problem-solving skills and ability to remain calm under pressure
- Availability to work flexible shifts including weekends if required
- Passion for helping others and commitment to delivering outstanding service