Job Description
Join our award-winning call center team in Louisville, KY! We're seeking dynamic professionals for full-time roles with comprehensive paid training. Enjoy competitive pay, benefits, and career advancement opportunities in a supportive environment. No experience necessary – we'll equip you with the skills to thrive. Apply now and transform your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Adhere to compliance and security protocols
- Continuously develop product knowledge and soft skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Customer service mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends
- Reliable internet connection for remote training
- Passion for helping others and learning new technologies