Job Description
Join Atlanta's premier customer service team at our exclusive hiring event! Apex Solutions Group is seeking passionate individuals to deliver exceptional experiences to Fortune 500 clients. This full-time role offers competitive pay, comprehensive benefits, and clear advancement pathways. No prior experience required – we provide world-class training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve processes
- Participate in ongoing coaching and development
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including evenings/weekends)
- Proficient with Windows OS and basic software
- Customer service mindset with empathy and patience
- Reliable transportation to downtown Atlanta location