Job Description
Join our award-winning customer support team at CustomerCare Pros! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. This full-time role offers competitive pay, comprehensive benefits, and immediate start opportunities for motivated professionals ready to make an impact in Oakland's thriving tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
- Identify process improvement opportunities and contribute to team training
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years experience in customer service or call center environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving skills and ability to remain calm under pressure
- Flexibility to work evenings/weekends as needed
- Valid work authorization and reliable transportation