Job Description
Join our award-winning customer service team in Jacksonville and make an immediate impact! NexGen Solutions is seeking passionate individuals to deliver exceptional support experiences. We offer competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Start your career journey with us today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (45+ WPM)
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including evenings/weekends)
- Relevant certifications (e.g., HDI, CompTIA A+) a plus