Job Description
Join Peak Support Solutions as a Local Customer Service Representative and transform how customers experience service excellence! We're hiring passionate individuals in Denver to deliver top-tier support with daily pay options and comprehensive paid training. Enjoy a dynamic environment where your skills directly impact customer satisfaction while building a stable career path. No experience required – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, product, and service issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with technical teams to resolve complex escalations within SLA timelines
- Proactively identify upsell opportunities and cross-reference customer needs
- Participate in daily team huddles to share best practices and process improvements
- Maintain 95%+ customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service experience (entry-level encouraged to apply)
- Proficiency in Microsoft Office and ability to learn proprietary software quickly
- Clear communication skills with neutral accent for diverse client interactions
- Ability to multitask in fast-paced environment with 20+ daily interactions
- Strong problem-solving mindset with attention to detail
- Reliable transportation for hybrid work schedule (3 days office, 2 remote)
- Passion for helping others with positive, resilient attitude