Job Description
Join our dynamic team at Premier Solutions Group as a Customer Service Representative! We're urgently hiring for our Philadelphia location and hosting a hiring event to fill multiple positions. This is your chance to launch a rewarding career in customer support with competitive pay and growth opportunities.
We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. Our comprehensive training program ensures you'll have all the tools needed to succeed, while our supportive team culture makes every day rewarding.
Why Work With Us?
- Competitive hourly wages starting at $18.50
- Comprehensive benefits package including health insurance
- Clear career advancement paths
- Modern, collaborative work environment
- Immediate start dates available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to Philadelphia office