Job Description
Join our award-winning customer support team in Oklahoma City and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service experiences across multiple channels. This role offers immediate start, competitive benefits, and clear growth pathways within our dynamic organization.
As a cornerstone of our operations, you'll handle inquiries with professionalism while contributing to our 98% customer satisfaction benchmark. We provide comprehensive training and a supportive environment designed to help you thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex issues within SLA timelines
- Upsell products/services during interactions based on customer needs analysis
- Contribute to process improvement initiatives through feedback and metrics analysis
- Maintain 99% schedule adherence with flexible shift options (days/evenings)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency with Zendesk/Salesforce and Microsoft Office suite
- Ability to multitask across 3+ communication channels simultaneously
- Spanish bilingual certification or fluency highly valued
- Positive attitude with demonstrated conflict resolution skills