Job Description
Join our award-winning support team as an urgent remote Chat Support Specialist! We're seeking tech-savvy communicators in San Jose and Florida to deliver exceptional customer experiences through live chat. This fully remote role offers competitive pay, flexible scheduling, and growth opportunities in a dynamic tech environment.
Perfect for detail-oriented professionals who thrive in fast-paced digital interactions. Enjoy the freedom of remote work while making real impact for our Fortune 500 clients. Comprehensive training provided with advancement paths to senior roles.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Master multiple client platforms and knowledge bases
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex issue resolution
- Maintain positive brand voice during all customer interactions
- Identify upsell opportunities for service enhancements
- Participate in weekly performance reviews and training
Qualifications
- 2+ years customer service or chat support experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficient in Zendesk, Freshdesk, or similar platforms
- Reliable high-speed internet and quiet home office
- Strong problem-solving and conflict resolution skills
- Available for rotating weekend shifts
- Located in San Jose, CA or Florida
- Experience with CRM and ticketing systems