Job Description
Join our dynamic team as a Customer Service Representative at Global Connect Solutions! We're seeking passionate professionals to deliver exceptional support to our diverse client base in Fort Worth. This full-time position offers immediate start for candidates ready to make an impact in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth. If you thrive on problem-solving and building customer relationships, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and ensure timely issue resolution
- Process orders, returns, and service requests with accuracy
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet key performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Positive attitude with strong problem-solving abilities