Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become an essential part of our award-winning support team! We're seeking passionate individuals to deliver exceptional service to our Austin community with weekly pay and comprehensive paid training. Enjoy a stable career path with growth opportunities, competitive benefits, and a supportive work environment in the heart of Texas.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong communication skills with clear, professional verbal/written abilities
- Proficiency in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexibility to work rotating weekends/holidays as needed
- Positive attitude and commitment to excellence in customer service