Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. At Customer First Solutions, we invest in our people with competitive compensation, career growth opportunities, and a supportive team environment. Enjoy flexible scheduling, health benefits, and performance-based incentives in a role where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Valid US work authorization
- Spanish fluency a plus