Job Description
Join our dynamic team as a Customer Service Representative in San Jose, CA! We're seeking passionate individuals to deliver exceptional support to our valued clients. This immediate hire opportunity offers competitive compensation, comprehensive training, and a supportive work environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and update customer databases accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Strong communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and adapt to changing priorities
- Valid work authorization and reliable transportation