Job Description
Join our dynamic team at Phoenix Solutions Group for an urgent hiring event targeting exceptional Customer Service Representatives! We're expanding our operations across Phoenix, AZ and California to deliver world-class client experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth opportunities.
Why Join Us?
- Immediate start dates available
- Performance-based bonuses quarterly
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid training and certification programs
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced digital channels
- Spanish bilingual proficiency highly valued
- Flexibility to work evenings/weekends based on business needs
- High school diploma or equivalent required