Job Description
Join our award-winning customer service team in sunny Virginia Beach! Coastal Connect Solutions is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture with immediate opportunities for career growth. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (quality/speed)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to work flexible shifts including evenings/weekends
- Proficient with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Virginia Beach location