Job Description
Join TexasConnect Solutions' dynamic customer service team and launch your career in one of Texas' fastest-growing industries! We're seeking enthusiastic part-time call center representatives to provide exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and comprehensive training – all with immediate start opportunities available. Perfect for students, professionals seeking work-life balance, or career changers. Our modern Austin facility offers a supportive environment with growth potential into full-time roles or specialized departments.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows applications
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset