Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support while working from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities across Louisville, KY and Illinois. No commute, no office politics – just impactful work that makes a difference.
What We Offer:
• Flexible remote work schedule
• Health, dental, and vision insurance
• 401(k) with company match
• Paid training and career growth
• Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolution progress
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities while maintaining customer satisfaction
- Maintain detailed records of customer interactions and resolutions
- Meet/exceed monthly performance metrics for resolution time and CSAT
- Participate in ongoing product training and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy