Job Description
We're urgently seeking passionate Customer Service Representatives to join our award-winning team in Memphis, TN. This immediate-start opportunity offers competitive compensation, comprehensive training, and a supportive environment where your growth is prioritized. If you're a natural problem-solver with excellent communication skills and ready to hit the ground running, we want to hear from you today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues and complaints efficiently while maintaining satisfaction metrics
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document all interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer loyalty
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Proven ability to de-escalate tense situations with empathy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and multitasking ability
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends
- Positive attitude and resilience under pressure