Job Description
Join ClientFirst Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support experiences in a fast-paced environment. This full-time position offers immediate start for candidates ready to make an impact. Enjoy competitive pay, comprehensive benefits, and a collaborative culture focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues efficiently
- Meet/exceed performance metrics for call volume, resolution time, and satisfaction
- Identify upsell opportunities through needs-based conversations
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with active listening abilities
- Ability to navigate multiple systems simultaneously
- Proven problem-solving and conflict resolution aptitude
- Flexibility to work occasional evenings/weekends based on business needs