Job Description
Join our award-winning customer experience team as a fully remote Customer Service Representative based in Boston! GlobalConnect Solutions is seeking empathetic, tech-savvy professionals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities while working from the comfort of your home office.
Why Join Us?
- Industry-leading training and certification programs
- Flexible remote work arrangements
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions in Salesforce CRM and maintain accurate case records
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities and cross-sell premium services
- Meet/exceed KPIs including average handle time and first contact resolution
- Participate in weekly team training and knowledge-sharing sessions
- Maintain 99.5% attendance and punctuality standards
Qualifications
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Proven ability to de-escalate high-stress situations
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space with ergonomic equipment
- Associate degree or equivalent professional certification