Job Description
Join our award-winning customer service team in Atlanta and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our local community. Immediate hire opportunities available at our upcoming hiring event! Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with internal teams to resolve complex issues
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask and prioritize under pressure
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site hiring event