Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community support team! We're seeking compassionate professionals to deliver exceptional service to local clients in New York. With weekly pay, comprehensive paid training, and clear career advancement paths, this role offers stability and growth in a dynamic environment. Enjoy modern workspaces, competitive benefits, and the satisfaction of making tangible daily impacts. Apply today to start your rewarding career journey!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in compliance with company protocols
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed customer satisfaction and resolution time targets
- Participate in weekly team training sessions to refine product knowledge
- Identify upsell opportunities for relevant local services
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in a local business setting
- Strong communication skills with clear articulation in English
- Proficiency in Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Valid NY state ID or driver's license
- Pass background check and drug screening
- Reside within 15 miles of New York City