Job Description
Join our award-winning team as a Customer Service Representative and launch your career with industry-leading paid training! We're seeking passionate communicators to deliver exceptional customer experiences for our Fortune 500 clients. Enjoy the flexibility of remote work while supporting customers across Louisville, KY and Virginia with your problem-solving expertise.
What You'll Gain:
- Comprehensive 6-week paid training program
- Competitive hourly wage + performance bonuses
- 100% remote work setup provided
- Clear career advancement pathways
- Comprehensive benefits package
At Apex Solutions Group, we invest in our people. Our supportive culture and cutting-edge technology ensure you'll thrive while making a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex escalations
- Proactively identify process improvement opportunities
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote welcome)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Passion for customer advocacy and continuous improvement