Job Description
Join Urban Solutions Group as a Part-Time Customer Service Representative and become the face of our innovative tech solutions! We're seeking energetic professionals to deliver exceptional support to our Columbus community. Enjoy flexible hours, competitive pay, and immediate start opportunities while making a tangible impact on local businesses and residents. Our collaborative team environment offers growth potential and recognition for outstanding performance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for our smart home security products
- Process orders, returns, and service requests accurately
- Document all interactions in our CRM system with meticulous detail
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for customer satisfaction and resolution time
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting aptitude
- Strong attention to detail and problem-solving abilities
- Valid Ohio driver's license (occasional field visits required)