Job Description
Join ClientFirst Solutions as a Customer Service Representative in sunny Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support while enjoying a flexible part-time schedule with paid training. Our modern office culture rewards initiative and offers growth opportunities in a dynamic environment. Perfect for students, parents, or career-changers seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using CRM systems
- Collaborate with team members to ensure seamless service delivery
- Document interactions accurately in our customer database
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset