Job Description
Join our award-winning customer service team and make an immediate impact! ConnectFirst Solutions is seeking passionate individuals for part-time Customer Service Representative roles starting immediately. As a key member of our support hub, you'll deliver exceptional experiences across multiple channels while advancing your career in a dynamic environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth. Perfect for students, career changers, or those seeking supplemental income.
What We Offer:
- Competitive hourly pay with performance incentives
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training program
- Health benefits eligibility (20+ hours/week)
- Clear advancement pathways to senior roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve billing, technical, and product issues using CRM tools
- Document interactions and maintain detailed case records
- Collaborate with technical teams for complex escalations
- Meet/exceed quality and productivity metrics (25+ cases/day)
- Proactively identify opportunities to enhance customer satisfaction
- Participate in weekly coaching and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Seattle office
- Flexible availability for evening/weekend shifts