Job Description
Join our award-winning customer service team and launch your career in healthcare support! ConnectCare Solutions is seeking enthusiastic individuals to provide exceptional patient assistance across Florida and New York. No prior experience required – we provide comprehensive training to ensure your success. This is your opportunity to make a real impact while enjoying competitive pay, flexible scheduling, and career advancement opportunities. Start immediately and become part of a company that values growth, teamwork, and customer satisfaction.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve patient billing questions and insurance coverage issues
- Update and maintain accurate patient records in secure databases
- Collaborate with healthcare providers to coordinate patient needs
- Meet daily performance metrics while maintaining quality standards
- Document all interactions according to HIPAA compliance protocols
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to patient-centered care
- Reliable internet connection for remote work options
- Availability to work rotating shifts including weekends
- Pass background check and drug screening