Job Description
Join ConnectCare Solutions as a Customer Service Representative and become an essential part of our award-winning team! We're seeking passionate individuals to deliver exceptional remote customer support from home, serving clients across Colorado Springs and Texas. Enjoy fully remote work, competitive benefits, and career growth in a dynamic healthcare tech environment. If you thrive in customer-centric roles and want flexibility without compromising impact, this is your perfect opportunity.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and billing inquiries using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Maintain HIPAA compliance for sensitive data
Qualifications
- 2+ years customer service experience in healthcare/tech
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed internet and quiet home office setup
- Ability to work independently in remote environment
- Problem-solving mindset with attention to detail
- Flexibility for evening/weekend shifts
- Valid Colorado or Texas residency required