Job Description
Join our award-winning customer service team in Washington, IL! We're seeking passionate individuals to deliver exceptional experiences to our clients. As a full-time Customer Service Representative, you'll be the vital link between our company and our valued customers. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth is prioritized. This role offers stability, career advancement opportunities, and the chance to make a real impact. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet and exceed daily performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality