Job Description
Join our award-winning customer support team at Global Solutions Inc.! We're hosting an exclusive hiring event in Atlanta to fill multiple Customer Service Representative positions. As the first point of contact for our clients, you'll deliver exceptional experiences while resolving inquiries with empathy and efficiency. This role offers competitive pay, comprehensive benefits, and clear career advancement paths within our Fortune 500 company.
Why Join Us?
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on company products
Our Atlanta-based team thrives on collaboration and innovation. If you're passionate about helping others and ready to launch your career in customer service, this hiring event is your perfect opportunity!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues when necessary
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to stay updated on products and procedures
- Contribute to team improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Flexible schedule availability including evenings and weekends
- Passion for helping others and representing a brand with integrity