Job Description
Join our award-winning team as a Customer Service Representative in sunny Virginia Beach! We're hiring motivated individuals for immediate full-time roles with competitive weekly pay, comprehensive benefits, and a supportive work environment. Help us deliver exceptional customer experiences while advancing your career in a growing company.
What We Offer:
- Weekly paychecks (no more waiting!) with direct deposit
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Free on-site parking and transit discounts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (average handle time, CSAT scores)
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities for product enhancements
- Participate in weekly team training sessions to refine skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C/B2B environments
- Proficient with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced digital environments
- Available to work flexible shifts including evenings/weekends
- Must pass background check and drug screening