Job Description
Are you looking for an immediate start with a competitive paycheck?
Apex Contact Solutions is seeking dedicated Customer Service Representatives to join our elite night shift team in Charlotte, North Carolina. This is a fantastic opportunity for individuals seeking stability and growth in the dynamic call center industry. We pride ourselves on providing world-class support and offer a comprehensive benefits package for our night shift employees.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved quickly and professionally.
Responsibilities
- Handle a high volume of inbound and outbound calls with patience and professionalism.
- Assist customers with product information, account inquiries, and technical troubleshooting.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and provide tailored solutions to ensure satisfaction.
- Collaborate with team leads and support staff to resolve complex escalations.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer applications efficiently.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong problem-solving abilities and a customer-centric attitude.
- Previous call center experience is a plus, but not required.