Job Description
Join our award-winning customer service team in sunny Tampa, FL! We're seeking passionate individuals for full-time Customer Service Representative roles with comprehensive paid training. No prior experience required – we'll equip you with everything needed to excel in this dynamic position. Enjoy competitive pay, comprehensive benefits package, and opportunities for career growth within our supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document all interactions accurately in our CRM system
- Collaborate with team members to enhance service processes
- Meet performance metrics for call handling and resolution times
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution aptitude
- Detail-oriented with excellent organizational skills
- Flexibility to work evenings/weekends as needed
- Valid Florida driver's license (for occasional site visits)
- Must pass background check and drug screening