Job Description
Join our award-winning team at Atlanta Connect Solutions and make an immediate impact! We're seeking passionate Customer Service Representatives to join our dynamic remote support team. Enjoy flexible scheduling, competitive pay, and comprehensive training – start earning from day one. This role is perfect for students, career changers, or anyone seeking work-life balance. Be the voice of our brand and deliver exceptional experiences to customers across the Southeast.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or relevant training
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet for remote work
- Flexible availability including evenings/weekends