Job Description
Join our award-winning customer support team in Chicago and deliver exceptional experiences to clients nationwide! We're seeking passionate individuals to handle inbound/outbound communications, resolve inquiries, and drive customer satisfaction. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for immediate start.
At Premier Support Solutions, we invest in your growth through ongoing training, flexible scheduling, and a dynamic work culture. If you thrive in fast-paced environments and want to make an impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer retention
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts as needed