Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Charlotte, NC! We're hosting a dynamic hiring event for motivated individuals ready to launch their career in customer excellence. At Innovate Solutions Inc., we foster growth through continuous training, performance bonuses, and advancement opportunities. Enjoy a modern, collaborative environment with comprehensive benefits including health insurance, 401(k) matching, and paid time off. Our Charlotte-based team supports Fortune 500 clients with cutting-edge technology and industry-leading support protocols. If you're passionate about problem-solving and thrive in fast-paced settings, this is your moment to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell solutions based on customer needs and product knowledge
- Meet/exceed KPIs including average handle time and first contact resolution
- Participate in weekly training sessions to enhance service techniques
- Contribute to process improvement initiatives for team efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or call center experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Availability for evening/weekend shifts during peak seasons
- Positive attitude with customer-first mindset